Frequently Asked Questions
Everything you need to know about your luxury eyewear experience.
Are all the eyewear products on Dayal Opticals authentic?
Yes, we guarantee 100% authenticity for every product sold. We are authorized retailers for all the luxury brands featured in our collection, and each pair comes with the original brand packaging and a certificate of authenticity where applicable.
How long does shipping take for prescription lenses?
Orders for frames only are typically dispatched within 24-48 hours. For orders including prescription lenses, please allow an additional 3-5 business days for our optical experts to custom-craft and quality-check your lenses before shipping.
What is your return and exchange policy?
We offer a 7-day hassle-free return policy for non-prescription sunglasses and frames in their original, unused condition. Please note that custom-made prescription lenses are non-refundable as they are tailored to individual specifications.
Do you offer international shipping?
Yes, Dayal Opticals ships to a wide range of countries globally. Shipping costs and delivery timelines vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
How can I track my order status?
Once your order is dispatched, you will receive an email and SMS containing a unique tracking number and a link to our courier partner's website so you can monitor your shipment in real-time.
Can I get my frames adjusted if they don't fit perfectly?
Absolutely. You can visit any of our physical Dayal Opticals boutiques for a complimentary professional fitting and adjustment. If you are not near a store, most local opticians can perform minor heat adjustments for a comfortable fit.